This is my first post from the new computer. Turns out that the whole problem Robert had was that the configuration for one of our routers, while perfectly good, is incompatible with the network card in my new computer. The support staff at Dell were kind and polite, but definitely reading from scripts, not thinking on their own. He'd tell them something and if they hadn't gotten to that part of the script yet, they ignored it and later asked the question he'd pre-answered. Still, after several tries, they did point to the router and that did the trick.
As I mentioned, the hardware setup was super easy. The setup for transferring files from old to new was super easy. And the stuff in between was just painful.
I still need to load a few programs onto the new computer and swap old for new physically, but we've now done the majority of the work and I'm back online again. Hooray.
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