After about six (maybe more) hours of working on my pathetic new computer, Robert decided to engage in a "chat" with Dell support. Turns out (geek-speak-alert) that he can't even do an ipconfig release without getting a "file not found" error. Not good.
So the guy on the other end suggested that we essentially reload the operating system. Sounds like a good plan. They will even call us back in two days to see if we've made any progress (now *that's* service). I had been ready to blame the operating system itself, rather than Dell, but perhaps the OS was erroneously loaded onto the computer. In that case, there are probably thousands of computers out there with the same problem. Ugh.
We'll revisit this tomorrow, with probably another full day's worth of work. And that's just to get the network up and running so that we can actually set up the silly thing.
Hateful technology.
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